Customer Accounts Representative

Lifeline Lending, LLC, is an online marketplace lender. We have a current opening for an experienced Customer Accounts Representative. Ideal candidates will be part of the account management and collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative, call center environment. This position is onsite, in person in Dalton, GA.

CUSTOMER ACCOUNTS REPRESENTATIVE JOB RESPONSIBILITIES

• Timely respond to customer questions, primarily by telephone.
• Handle between 100-120 calls per day.
• Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
• Ensure documentation of all collection attempts in appropriate systems
• Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
• Meet or exceed minimum goal requirements based on Company objectives

CUSTOMER ACCOUNTS REPRESENTATIVE JOB REQUIREMENTS

• 1-2 years in Account Management, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
• Prior relevant experience in subprime lending, mortgage, consumer lending, call center collections, and/or commercial lending collections strongly preferred
• Proficient and professional verbal and written communication skills
• Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
• Ability to interact effectively primarily over the telephone and through email
• Attention to detail and exceptional prioritizing and organizations skills
• Strong interpersonal, active listening, critical thinking, and analytical skills
• Flexibility to work various daytime schedules
• Bilingual in Spanish/English preferred

BENEFITS

• Base pay plus monthly bonus opportunities
• Paid Time Off
• Paid Holidays
• 401(k) including company match
• Medical, dental, vision insurance including dependent coverage
• Company Paid Life Insurance
• Company Paid Short and long term disability

Pay rate: $16 to $17 per hour 

Job Type: Full-time