About the Role

As our Front Desk Coordinator, you are the heartbeat of the practice — the first smile patients see and the one who helps keep everything running smoothly behind the scenes. You deliver an exceptional guest experience while supporting scheduling, check-in/check-out, and key practice goals.

What You’ll Own

· Be the first point of contact for patients — in person and over the phone — delivering an exceptional, welcoming experience

· Manage check-in and check-out workflows, including patient scheduling, payment processing, quotes, and financing navigation

· Help drive key practice goals through rebooking, maximizing schedule efficiency, and encouraging patient reviews

· Collaborate closely with providers, medical assistants, and team members to ensure the day runs smoothly

· Actively address patient questions, concerns, and feedback with care and professionalism, escalating as needed

· Maintain accuracy and consistency when navigating software systems throughout the patient journey

· Participate in team meetings, trainings, and regular touch bases with your Practice Manager

· Uphold OSHA and HIPAA compliance and contribute to a safe, clean practice environment

What You’ll Bring

· Prior experience in a customer-facing or hospitality role preferred (aesthetic or medical environment a plus!)

· Excellent communication and interpersonal skills — you build connection quickly and naturally

· Strong organizational skills and ability to multitask in a fast-paced setting

· Comfort working with computer systems and learning new software platforms

· Ability to stay calm, positive, and solutions-oriented when needs shift or days get busy

· High level of professionalism, reliability, and alignment with our core values

· A collaborative mindset with a willingness to help teammates and go beyond what’s expected

Why You’ll Love It Here

· Growth potential: We’re scaling- you’ll grow alongside us

· Culture that clicks: We show up, work hard, and spread joy!

· High-value health coverage: We offer multiple plan options, including 100% employer-paid coverage on select plans

· Investing in your future: 401(k) with company match

· Flexibility and balance: Paid Time Off plus 8 holidays — and yes, your birthday counts (we’re big on celebrating people)

· Perks that support you: Employee treatment discounts, training and development opportunities, and a culture that genuinely celebrates wins

Compensation

· Base Salary: $21.00-$28.00 per hour

How the Bonus Works

· Your bonus is earned through what matters most here — exceptional patient experience and strong teamwork. Performance is measured through results like rebooking rates, patient feedback, responsiveness, and team revenue goals. We review targets together and provide full transparency once you're in the hiring process.

Physical Requirements:

· Must be able to lift up to 15 pounds at a time.

· Prolonged periods of sitting at a desk and working on a computer.

· Prolonged periods of standing for up to 8 hours at a time.

EEO Statement:

We are an Equal Opportunity Employer where all employment is decided on the basis of qualifications, merit, and business need. We are serious about building a team that represents a variety of backgrounds, voices, and skills. The more inclusive we are, the better our work will be.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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