PUBLIC SAFETY TELECOMMUNICATOR

Description

PUBLIC SAFETY TELECOMMUNICATOR Summary Receives and dispatches emergency and non-emergency calls (voice/text/messaging) for law enforcement, fire, rescue, medical, and other emergency services by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Answers phone calls to include 911 and administrative lines, via voice, text, messaging, and TTY/TTD (text telephone device) request. Uses customer service practices and skills appropriate for the varying situations presented. Receives and screens incoming requests (via telephone, radio, and computer terminal) for law enforcement, fire, medical, or other emergency services. Utilizes PSAP (Public Safety Answering Point) infrastructure to include Phase II information to verify caller information on E911 calls. Questions callers to determine location and seriousness of emergency and response needed. Inputs call information into Computer Aided Dispatch (CAD) system (Emergency and non-emergency/scheduled EMS; County & City Police; County & City Fire and additional County or City Departments. Operates two-way radio and/or other communications equipment to dispatch law enforcement, fire, Rescue, medical and other personnel, and equipment and to relay instructions or information to remote units. Assists and Instructs callers using the Medical Priority Dispatch System. Maintains at or above North Carolina Office of Emergency Medical Services (NCOEMS), and IAED (International Academy of Emergency Dispatch) Center of Accreditation performance standards for EMD (Emergency Medical Dispatch), EFD (Emergency Fire Dispatch, and EPD (Emergency Police Dispatch). Provides post-dispatch and/or pre-arrival instructions to caller if appropriate. Coordinates law enforcement, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available. Contacts law enforcement officers to verify assignment locations, monitors dispatched units, and when necessary, serves as liaison with caller. Maintains proficiency in manual back-up systems and contingency plans for CAD, Radio, E911 phone, and ProQA software failures. Enters and coordinates all non-emergency/scheduled transports for Stokes County.