Front Desk/ MIAMI

About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

Position Overview: The Front Desk supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and maintaining a safe, clean and welcoming pool & gym environment for residents and their guests. This role ensures compliance with condominium policies, safety regulations and health codes while providing excellent customer service. 

Responsibilities include, but are not limited to:

Front Desk:

• Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members. 
• Greet and announce visitors in a professional and courteous manner. 
• Maintain a safe and clean reception area and conference rooms. 
• Handle inquiries from clients and tenants.  
• Assist Agents with mailings. 
• Work on special projects as assigned. 
• Follow visitor and guest check-in procedures (ID scan, BuildingLink entry, resident confirmation).
• Be able to work independently and maintain awareness of all amenity areas.
• Communicate clearly with the Supervisor and Management about issues or supplies.

Qualifications:

• Administrative experience
• Customer Service 
• Effective written and verbal skills.
• Candidate must have prior Front Desk Experience.
• Microsoft Office experience
• Strong communication and customer service skills
• Organizational abilities
• Data entry skills
• Prior experience in hospitality, customer service, or pool/beach attendant role preferred.
• Ability to remain alert and observant in a busy environment.
• Basic knowledge of pool safety and sanitation standards; CPR/First Aid certification a plus.
• Bilingual (English/Spanish) preferred

Requirements:

• HS Diploma is required
• Proficient with Microsoft MS programs; Word, Outlook, and Excel
• Strong verbal communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment.
• Must be able to lift to 50 lbs.

Working Conditions:

• Subject to sun exposure and weather conditions.
• Physical activity including standing, walking, lifting, and carrying up to 30-50 lbs.
• Frequent interaction with residents, guests, and vendors.

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.