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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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We are located at One Hutchinson Drive in Danvers, MA. As an Internal Medicine office, we provide physical examinations, routine health screenings and preventative care for adults.
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Job Summary
We are seeking a full time, 40-hour Clinic/Practice Assistant Lead to support our practice onsite Monday through Friday from 8:30am to 5:00pm.The ideal candidate will bring hands-on leadership experience, with responsibility for supervising and supporting a team of approximately 10 Clinic/Practice Assistants.
Oversees day to day operation of an outpatient clinic or practice. May assist by assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for a Supervisor or Manager. Provides guidance and help to others to resolve complex issues and problems.
Does this position require Patient Care? No
Essential Functions:
-Performs assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for leadership.
-Acts as "Super User" for scheduling, registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
-May function as a backup for clerical staff to perform routine administrative and clerical duties relating to a clinical service or physician practice office, and make patient appointments and maintain appointment records.
-May process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-Provides functional guidance to related team.
-Assists Supervisor with daily activities of practice staff.
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Qualifications
Education
High School Diploma or Equivalent preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Assistant [National Certification] preferred
Experience
office experience 5-7 years required
Knowledge, Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Generally Accepted Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
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Additional Job Details (if applicable)
2 years of experience working in a community-based medical practice
Epic experience preferred
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$25.99 - $37.83/Hourly
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Grade
6
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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