CUSTOMER SERVICE REPRESENTATIVE

Danvers, MA – Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

Extensive benefits including 100% paid insurance options
Matched 401(k) options
Employee & family fuel discounts for your home
State of the art Training Center
3.5 Weeks paid time off + 7 paid holidays
Veteran’s Day paid holiday for active military and veterans
Opportunity for growth
Complimentary coffee, snacks, and Thanksgiving turkey
Shortened summer hours – full pay, shorter days
Wellness reimbursement (gym, exercise classes, and more)
Tuition reimbursement
Additional voluntary benefits
Pet insurance

About this opportunity

Responsible for delivering exceptional customer service by efficiently addressing customer questions, concerns, and inquiries through professional, positive, and respectful interactions within the Service Department. This role requires strong multitasking abilities, and the capacity to handle administrative responsibilities while ensuring a high level of customer satisfaction and support.

The anticipated pay range for this position is $21.50-$23.00.

What your role will look like

Accurately and appropriately manage and respond to customer questions, concerns and inquiries
Take incoming calls from Service Technicians and provide servicing and dispatch support
Timely and accurate managing of the service call scheduling and dispatching.
Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
Filing of customer documentation in appropriate folders

What you’ll bring to this role

Education: Minimum of high school diploma or GED equivalent
Experience operating a multi-line/function phone system
Must possess general knowledge of applicable codes to assist technicians
Demonstrate ability to read and write in English and perform basic math skills.
Demonstrate ability to multi-task.
Demonstrate reliability and good customer service skills.

Apply now to heat up your career at Eastern!

Learn more about this Employer on their Career Site

Customer Service Representative