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Description
Build your future with Cranney!
At Cranney Home Services, we pride ourselves on fostering environment that prioritizes your professional development and personal well-being. With a stellar 4.7/5 employee rating and over 3,000 glowing reviews from our customers, we’re all about quality and satisfaction! We are currently looking for motivated Customer Service Reps. to join a dynamic team!
*Must be a resident of Mass*
What’s in it for you?
- Schedule: In office Monday-Friday (in office, 9:30-6:00 pm)
- Pay: $20-$24/hr. PLUS bonus opportunities!
- 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)!
- 50% Paid Dental Insurance!
- 100% Paid Vision!
- Company Paid Life Insurance.
- Wellness Reimbursement.
- Employee Assistance Program (EAP).
- Flexible Spending Account (FSA).
- Short-term and Long-term Disability.
- Fidelity -401K with 4% company match.
- Employee Referral Bonus.
- Paid Time off (PTO) and sick time.
- We are off all major holidays!
- A supportive and close-knit team that feels like family!
The Big Task:
This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.
Key Sub Tasks:
Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:
- All calls answered with urgency in a professional manner.
- Call handling and meeting customer needs consistently followed.
- Meet the call center goal for opportunity expectations in respect to setting appointments.
- Existing tools, scripts, and systems used consistently to book appointments.
- Department procedures followed routinely to ensure consistently high sales.
- Logging into systems in a timely manner.
- Makes follow- up calls to customers for satisfaction of service performed by technicians.
- Check invoices to ensure technician input proper payment and information in each order for accounting.
- Out bounding calls to new and existing customers.
- Other job duties as assigned.
Requirements
- At least 3-5 years of customer service experience.
- At least 3 years of call center experience.
- Able to use and understand different computer systems.
- Strong computer skills.
- Service Titan experience is a plus!
- Industry knowledge is a plus!
- IVR phone system experience is a plus!
- Able to multi-tasks.
At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today!
Cranney Home Services is an equal employment opportunity and affirmative action employer.
Learn more about this Employer on their Career Site
