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Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.
Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!
Connecting People with Possibilities
Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.
Summary: The Program Manager oversees the daily operation of a Day Habilitation program for people with disabilities. Responsibilities include supervision of staff (hiring, discipline, and training of staff members), supervising staff activities, coordinating staff activities to meet the program objectives, and overseeing member services.
Schedule: Monday-Friday 8:00am-4:00pm (40 hours per week)
Essential Duties & Responsibilities:
- Maintain appropriate certifications (i.e. First Aid, CPR, OSHA, Fire Safety, Human Rights, etc.) and ensure that all staff maintain their certifications.
- Provide leadership to staff by creating a cohesive team environment.
- Oversee the administering and interpreting of assessments to determine each individual's skill level on an annual basis.
- Oversee and assure that all documentation is completed within timelines and meets Mass Health regulations.
- Supervises and manages all data collection.
- Assist Clinical Team and staff with referrals and development of services within the Day Habilitation site.
- Maintain budget for the Day Habilitation program within allowed spending.
- Maintain communication and collaborative relationships with other service providers and DDS.
- Serve as liaison between Day Services, Residential and family for individuals.
- Maintain sites according to DDS, Mass Health, CARF and Agency standards.
- Ensure the staffing needs of the program are met. This includes coordination of work schedules, hiring of new staff, and coordinating the use of per-diem and agency relief staff, as needed.
- Positively manage staff by conducting monthly supervisions with each staff and team meetings, supporting, coaching and mentoring staff to develop skills and abilities, and providing recognition opportunities for staff.
- Provide timely Performance Evaluations. Ensure performance standards are met, and proactively address performance concerns, working with program management and Human Resources, as appropriate.
- Ensure self and employees maintain certifications (such as CPR/1st Aid, MAP, PPS and PABC, as required) and complete all other training requirements of Bridgewell and the program's funding sources.
- Work collaboratively with clinical and nursing teams to ensure the behavioral and medical needs of the people served are met. Collaborate with all service providers, ensuring communication and documentation is clear regarding the coordination and management of each person's needs.
- Manage the technology needs of the program, including employee time and attendance, and data management/electronic health record systems. Ensure information is tracked as required, and system needs and issues are raised to the IT Department or Payroll Department, as appropriate.
- Ensure the confidentiality of Personal Health Information, records of people served, and other related information is in compliance with HIPAA, and other state or federal mandates.
- Demonstrate the core philosophy of universal supports by embracing Bridgewell's core values: dignity, respect, caring, integrity, safety and wellness
- Other duties as assigned.
Required Education/Experience:
- Bachelor's degree in a health-related field with a minimum of 3-years relevant healthcare experience and minimum of 2 years in a supervisory role within a relevant healthcare setting. OR
- High School diploma with a minimum of 6 years of relevant healthcare experience with 3 of those years in a supervisory role.
- Working experience in understanding the clinical needs of the people served is required.
- A valid US driver's license and one year of driving experience is required.
Knowledge/Skills:
- Knowledge of Day Habilitation regulations and CARF standards.
- Knowledge of Behavior Management and Human Rights.
- Excellent organizational skills, problem solving and communications skills.
- Ability to lead and supervise staff to performance standards.
- Conflict Resolution and problem-solving skills.
- Ability to work as a cohesive team member with other inter-disciplinary team members including, BCBA's and nursing.
- Ability to set priorities for self and team in alignment with departmental goals.
- Ability to delegate tasks effectively, communicate expectations clearly, and establish deadlines.
- Ability to provide Coaching and mentoring to their team members to enhance their skills and performance.
- Strong writing skills and verbal communication skills.
- Ability to encourage employee engagement and ensure an inclusive work environment.
- Strong computer skills including the ability to coordinate data entry into a data management system, use Microsoft Office products proficiently, and records management systems.
- Ability to be certified and maintain such certification, in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR and any other certification/training required based on program needs and Bridgewell policies and procedures.
- Must have a current US driver's license and one year of driving experience.
- Demonstrate ability to drive a 12-passenger van and/or a wheelchair van
Physical Demands:
The physical demands of staff working in residential programs assisting people with their care needs are varied and require the employee to be able to maneuver people of varying weights, and provide lifting, balance support and physical intervention in several scenarios.
Described below are essential requirements of staff to ensure the safety of employees and people served alike. Reasonable accommodations may be made to enable a person with a disability to perform the essential functions; however, approval will be based on the needs of the persons served and consideration of safety factors related to any program or position within a program.
While performing the duties of this job, the employee is required to be able to:
- Climb stairs, physically assist people served, often weighing more than 200 pounds, with movement, bathroom routines including toileting, assisting with entry and exit of a tub or shower, getting into and out of wheelchairs or dealing with assists that include physical, behavioral and medical interventions.
- Additional lifting or moving may be required as part of activities in the daily living of people in our services.
- Ability to drive a 12-passenger van
Bridgewell offers:
- Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
- Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
- A collaborative work environment that values new insight and personal contributions
- With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
- Additional compensation for on-call rotations
- Opportunities for professional development and growth
Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Requires acceptable CORI results according to Bridgewell policy.
Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.
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