Front Desk Agent

·    Process check-in and check-out transactions for guests 
·    Greet guests in the lobby and help with line management and crowd control
·    Assist guests with their self-check in and check out needs at kiosk stations
·    Manage hotel room inventory 
·    Handle end of the day bookkeeping, auditing and account reconciliation 
·    Assist guests with questions about the city and property 
·    Assist guests with booking dinner, show, etc… when necessary 
·    Assists with guest service recovery when possible 
·    Answer guest and team member phone or radio calls
·    Maintains and Upbeat and Positive attitude at all times 
·    Responsible for being apprised of current events in hotel to assist guests 
·    Acts as a liaison on behalf of the guest to expedite guest requests 
·    Maintains a professional and courteous attitude towards all guests (internal and external) 
·    Anticipating guests needs and guest expectations 
·    Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.