Inside Sales Assistant

Job Title: Inside Sales Assistant

Duties and Responsibilities:

• Respond to inbound sales inquiries via phone, email, and website leads.
• Prepare and send customer quotes, proposals, and pricing information.
• Enter and maintain accurate customer, quote, and order data in ERP systems.
• Follow up with customers on open quotes, orders, and leads.
• Assist with order processing, including order entry, tracking, and coordination with operations.
• Maintain customer records, contact lists, and sales documentation.
• Schedule sales calls and meetings.
• Coordinate with purchasing, production, and logistics to ensure timely fulfillment.
• Handle basic customer service questions and route complex issues appropriately.
• Assist with sales reports, forecasting data, and activity tracking.
• Support sales campaigns, promotions, and account outreach efforts.
• Help identify upsell and cross-sell opportunities.
• Ensure a high level of customer satisfaction through timely and professional communication.
• Requires some after-hours communication.

Required Skills/Qualifications:

• Strong organizational and time management skills.
• EXCELLENT communication and problem-solving abilities.
• Excellent Microsoft Office skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to provide quick response times.
• Ability to learn AES’ products, processes, logistics, and equipment.

Education/Experience requirements:

• High School diploma or GED required.
• 2 years of relevant experience preferred.