Mobile Crisis Services Manager

We are seeking a Mobile Crisis Services Manager to lead and oversee a dynamic team dedicated to providing immediate, community-based crisis intervention and support for individuals experiencing behavioral health emergencies.

In this vital leadership role, you will ensure the delivery of high-quality, person-centered crisis services that promote safety, stabilization, and connection to ongoing care. The Mobile Crisis Services Manager is responsible for clinical and operational oversight, staff development, quality improvement, and collaboration with community partners, first responders, healthcare providers, and other stakeholders. The ideal candidate is a strong communicator, skilled problem-solver, and passionate advocate for accessible behavioral health services.

Responsibilities and Duties:

Duties include but are not limited to:

• Ensure timely, compliant, and thorough completion of crisis documentation and assessment/intake by assigned staff.

• Ensure compliance with policy and procedure of Medicaid, managed care companies and other entities as necessary.

• Develop a schedule to ensure 24 hour a day, 7-day available in person crisis coverage, including office coverage until 5 PM Monday – Friday.

• Provide crisis schedule coverage at least one shift per month.

• Oversee and guide appropriate linkage and referral to internal and external resources for persons served

• Assist and collaborate with the Director to ensure a minimum of one team meeting per month with documented agenda and minutes.

• Enhance skills of staff in the areas of technical knowledge, work management, communication, and conflict management through teaching/modeling.

• Provide on-call clinical consultation as QMHP/CADC a minimum of 2 weeks per month as assigned.

• In collaboration with the Director, act as liaison to state and referral resources.

Schedule: Monday through Friday 8 a.m. to 5 p.m.

Job Requirements:

• Requires a Master’s degree in social work, counseling or related field and meeting the requirements to be credentialed as a QMHP per state of Illinois definitions; CADC preferred.

• At least five years of professional experience in the field and three years of supervisory experience.

Crosspoint Human Services’ Benefits

Taking care of people starts with taking care of our employees. Crosspoint offers a comprehensive benefit package designed to support your well-being, growth, and stability.

Time Away

• 17-22 paid vacation days per year (accrued based on length of service)

• 12 paid sick days per year

• 10 paid holidays

Health and Wellness:

• Crosspoint pays a portion of health insurance premiums for employees and their families

• Group dental and vision insurance

• Flexible benefits available for employees

Financial Security

• 401(k) participation after 90 days of service with an employer match

• Professional development assistance and tuition reimbursement

• Employee Referral Program

About Crosspoint Human Services

Crosspoint Human Services is an Equal Opportunity Employer in accordance with federal and Illinois law. We celebrate diversity and are fully committed to an inclusive work environment for all our employees.