Slot Operations Shift Manager

ESSENTIAL JOB FUNCTIONS: 

• Overseeing day-to-day Slot Operations.  

• Responsible for monitoring staffing levels, and bank/floor assignments daily and weekly schedules to include breaks.  

• Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.  

• Monitors compliance with all established company, departmental, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.  

• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  

• Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.  

• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.  

• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time, and accurate.  

• Monitors the performance of all employees and provides training and coaching as necessary.  

• Responsible for making sure there is supervision on the floor and available to employees and guests at all times.  

• Make recommendations to the Director of Casino Operations to improve the efficiency of the department and build the business. Builds a rapport and coordinates daily functions with support service departments. 

EDUCATION and/or EXPERIENCE:    

• Work requires effective communication in English, both verbal and written form in a professional manner.  

• Minimum of three to five years of experience in Casino Gaming,  

• A minimum of three years as a Slots Department team leader managing all three shifts is strongly preferred.  

• Must have a track record of personally providing excellent customer service.  

• Must be able to get along with co-workers and work as a team.  

• Work requires the ability to compile, compute, and analyze pertinent data needed for reports. 

• Must be able to obtain a required Gaming License. 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

• Must be able to work independently. 

• Must be able to sit, stand or walk for long periods (4 hours). 

• Must be able to respond calmly and make rational decisions when handling employee conflicts.  

• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. 

• Must be able to lift and carry up to 25 lbs.; and can push, pull, reach, bend, twist, stoop, and kneel.  

• Respond to visual and aural cues.  

• Must have the manual dexterity to operate a computer and other necessary office equipment.  

• Must be able to tolerate areas containing dust, loud noises, and bright lights. 

• Must be able to work varied shifts, weekends and holidays as needed.