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- Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service.
- Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
- Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
- Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
- Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
- Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
- Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
- Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.
- Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.
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