Front Desk Agent

Caesars Entertainment

Posted 2 days ago, valid for 20 days

Danville, VA, US

$16.25 per hour

Full Time

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Sonic Summary

The Front Desk Agent position involves managing arrival and departure transactions for guests checking in and out of the hotel through various methods including in-person and electronic interactions.
This role requires a positive attitude and the ability to assist guests with their inquiries while providing excellent customer service.
Front Desk Agents also play a crucial role in addressing and resolving guest complaints effectively.
Candidates for this position should have at least 1 year of experience in a customer service role, preferably in the hospitality industry.
The salary for this position is competitive and commensurate with experience.

As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in and out of the hotel in person, electronically, via phone call or at kiosk stations. Additionally, front desk agents are resources for all guest questions, providing services with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

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