Front Desk Agent

ESSENTIAL JOB FUNCTIONS: 

• Process check-in and check-out transactions for guests 

• Greet guests in the lobby and help with line management and crowd control

• Assist guests with their self-check in and check out needs at kiosk stations

• Manage hotel room inventory 

• Handle end of the day bookkeeping, auditing and account reconciliation 

• Assist guests with questions about the city and property 

• Assist guests with booking dinner, show, etc… when necessary 

• Assists with guest service recovery when possible 

• Answer guest and team member phone or radio calls

• Maintains and Upbeat and Positive attitude at all times 

• Responsible for being apprised of current events in hotel to assist guests 

• Acts as a liaison on behalf of the guest to expedite guest requests 

• Maintains a professional and courteous attitude towards all guests (internal and external) 

• Anticipating guests needs and guest expectations 

• Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

QUALIFICATIONS: 

• Strong Interpersonal and communication skills. 

• Proficient in a second language would be beneficial. 

• Self-starter with strong problem solving ability 

• One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player

• Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke

• Close knit environment, with constant co-worker involvement

• Must be able to complete several tasks at once with accuracy

• Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

• HS diploma or GED.

• One or more years of appropriate experience; or equivalent combination of education and experience.

• Must be at least 21 years of age.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• May be subject to smoking environment and moderate noise.

• Fast paced, high volume environment involving constant

• Must be able to stoop, reach and bend as necessary. 

• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment. 

I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.