Customer Consultant - Darlington

Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact. Delivering exceptional service and support with everyday banking needs. Building relationships, solving problems, and making a real difference to our customers’ lives.

Proudly recognised as the UK's best high-street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. 

As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers. And as we’re owned by our members, not shareholders, we can confidently say that we’re here for our customers. It’s our fundamental difference. 

We are looking for a Customer Consultant for our branch in Darlington, County Durham.

This role is a permanent position working full-time, 35 hours per week, Monday to Saturday.

If this role is advertised as part-time, the salary will be pro rata.

So, if you’re passionate about making a meaningful difference and truly care about customers, you’re one of us. An advocate for positive change.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change; as such, applications from redeployment candidates will be prioritised in this recruitment process.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.