Alumni Coordinator

Job DetailsJob Location: 10 - Davenport Campus - Davenport, IA 52803Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Shift: DaytimeJob Category: Business DevelopmentThe Alumni Coordinator serves as a primary liaison for Palmer College alumni and others providing excellent customer service. This position plays a key role in planning and executing alumni programs, events, communications, volunteer activities, and annual giving support that enhance alumni involvement, pride, and philanthropic support.   Specific Duties and Responsibilities: Coordinate the hiring and training of student workers in the Davenport Advancement Office and supervise their daily performance Provide frontline responses to alumni, faculty/staff, students and other visitors by answering phone inquiries, typing correspondence, and providing routine information. Welcome alumni visitors to Davenport campus, manage follow-up communications, and document interactions in the Advancement database Research and coordinate alumni interested in speaking at the college and/or interested in serving as a mentor; serve as their contact resource, capturing these activities in the Advancement database and ensuring appropriate follow-through Maintain regular communication with alumni volunteers, providing necessary materials, answering inquiries, and ensuring consistent engagement Provide logistical support for annual giving projects, monitor timelines, request reports, manage volunteers, prepare materials, and assist in project review Monitor communications and campus news to ensure department awareness of alumni and volunteer engagement occurring at the college Coordinate the assembly and distribution of graduation and alumni gifts. Maintain inventory and reorder supplies as needed Track assigned projects and activities, maintain applicable files and records and regularly communicate progress to supervisor and collaborating team members Maintain applicable policy and procedure manuals Maintain and oversee confidential records, prepare reports and other materials Monitor various departmental budget lines Maintain accurate records of all constituents and Alumni interactions in the Advancement database Assist the department staff in planning and implementation of goals and objectives as outlined by the Advancement Office. QualificationsMinimum Qualifications: Associate’s degree required with minimum of two years of related experience or equivalent combination of education and experience Strong organizational and multitasking abilities with attention to detail. Customer service mindset with a proactive approach to anticipating needs. Ability to work effectively under pressure and manage frequent interruptions. Proficiency in Microsoft 365 and project management tools. Experience with CRM systems, preferably Salesforce. Excellent communication and problem-solving skills. Understanding of the role of philanthropy in advancing institutional goals. Ability to analyze data and manage complex numerical information. Demonstrated commitment to confidentiality and ethical standards. Flexibility to work varied hours as needed.   Physical Requirements and Work Environment: Perform sedentary to light work in a ventilated, lighted, and temperature-controlled office setting  Frequent need to stand, stoop, walk, sit, lift objects (up to 10 pounds) and perform other similar actions during the workday