Restaurant Host - Rooftop

About the Role:

Rooftop Host - 2^nd Shift. 5pm-10pm. Fridays and Saturdays

As a Restaurant Host at our rooftop of The Current Hotel, you will be the first point of contact for guests, setting the tone for an exceptional dining experience. Your role is pivotal in managing guest flow, coordinating seating arrangements, and ensuring timely and courteous service from arrival to departure. You will collaborate closely with the front-of-house team to maintain a welcoming and organized environment, especially during peak hours and special events. This position requires a proactive approach to guest relations, anticipating needs and resolving any issues promptly to uphold our high standards. Ultimately, your efforts will contribute significantly to guest satisfaction, repeat business, and the overall success of our rooftop restaurant.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role, preferably in a restaurant setting.
• Ability to stand for extended periods and manage physical tasks related to seating and greeting guests.
• Strong communication and interpersonal skills.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Experience working in a rooftop or high-volume restaurant environment.
• Familiarity with reservation and seating management software.
• Multilingual abilities to assist a diverse clientele.
• Knowledge of local health and safety regulations related to food service.
• Certification in hospitality or customer service training programs.

Responsibilities:

• Greet and welcome guests warmly upon arrival, providing information about the restaurant and rooftop amenities.
• Manage reservations and walk-in guest seating efficiently to optimize table turnover and minimize wait times.
• Coordinate with servers, bartenders, and management to ensure smooth communication and service flow.
• Maintain an organized and clean host station and waiting area, including managing guest waitlists and providing accurate wait time estimates.
• Handle guest inquiries and concerns professionally, escalating issues to management when necessary to ensure guest satisfaction.

Skills:

The required skills such as strong communication and interpersonal abilities are essential for engaging guests warmly and managing their expectations effectively. Organizational skills are used daily to coordinate seating arrangements and maintain an efficient flow of guests, especially during busy periods. Problem-solving skills help in addressing guest concerns promptly and ensuring a positive dining experience. Preferred skills like familiarity with reservation software streamline the booking and seating process, enhancing operational efficiency. Multilingual capabilities and knowledge of hospitality standards further enable the host to cater to a diverse clientele and uphold the restaurant's reputation for excellent service.