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Essential Functions and Responsibilities
- Processes all customer product orders through company’s order entry software system.
- Prepares required shipping documentation for all domestic and international customer orders.
- Responsible for the content and accuracy of all shipping documents.
- Schedules and coordinates all freight logistics with customers, transportation providers and freight forwarders.
- Serves as the primary customer service contact and resolves all issues as they arise with respect to shipping and customer orders.
- Coordinates shipments with other Shipping Department personnel to ensure that all shipments are properly prepare & ready for pick up on-time.
- Prepares all documentation necessary for accurate customer packing list & invoicing.
- Scans and files all shipping documentation for future reference and auditing purposes.
- Prepares and ships product samples to potential customers.
- Other duties assigned by the immediate Supervisor.
Qualifications
- High School or GED required.
- Experience in Order Fulfillment and Customer Service
- Experience in freight logistics including domestic and international transportation of goods.
- Basic computer skills and experience with order entry / inventory systems.
- Strong planning and organizational skills
- Ability to perform multiple tasks and efficiently coordinate efforts with internal and external customers.
- Strong analytical skills and the ability to make decisions.
- Strong interpersonal skills and the ability to communicate with management, hourly staff, and external vendors professionally and effectively.
- Attention to detail in meeting all customers and shipping requirements.
- Ability to meet deadlines and accommodate rush situations to meet customer needs.
- Forklift operator license a plus
Physical Requirements
- Walking, standing. Lifting -weight of up to 50lbs.
Typical Work Conditions
- Employees are subject to work at the warehouse.
- Work is in a manufacturing plant setting, which may include exposure to moving pallets & boxes.
- Person will be subject to food and nutritional bulk ingredients, which may affect the respiratory
- system or the skin, including an environment subject to odors, dust or airborne allergens.
- Person will be exposed to normal work hazard, including a variety of physical conditions such as a proximity to moving mechanical parts.
- Exposure to noise.
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