Dispatcher - Mid Shift

Service Dispatcher (HVAC & Plumbing) | Full-Time | On-Site | Dayton, OH

Schedule: Monday–Friday | 11:00 AM – 8:00 PM

Are you an organized problem-solver who thrives in a fast-paced environment? Join a team where your scheduling skills keep operations running smoothly and help deliver exceptional customer service every day.

Logan Services is hiring a Service Dispatcher to coordinate technician schedules, optimize daily routes, and ensure our customers receive prompt, professional HVAC and plumbing service. If you're detail-oriented, enjoy multitasking, and excel at communication, this is a great opportunity to build a long-term career with a growing company.

Why Join Logan Services?

Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. We believe great customer experiences begin with exceptional employees, and we invest in our team through training, career development, and a supportive culture.

Many employees join Logan looking for a job—but stay because they find a rewarding career.

What We Offer

• Competitive hourly pay
• Performance bonuses and profit-sharing opportunities
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Voluntary life insurance
• 100% company-paid life insurance and AD&D
• Traditional 401(k) with a 4% company match plus Roth contribution option
• Paid training and ongoing professional development
• Competitve PTO
• Paid sick time
• Consistent Monday-Friday schedule
• Career advancement opportunities with a growing organization

What You'll Do

As a Service Dispatcher, you'll play a critical role in keeping our operations running efficiently by coordinating technician schedules, supporting field teams, and ensuring customers receive outstanding service.

Responsibilities

• Schedule HVAC and plumbing service appointments, repairs, maintenance, and return visits
• Dispatch technicians based on availability, location, skill set, and customer needs
• Monitor technician schedules and adjust routes throughout the day to maximize efficiency
• Coordinate emergency service calls and priority scheduling
• Communicate with technicians, Customer Service Representatives, and managers to ensure seamless operations
• Verify parts availability and coordinate scheduling around inventory needs
• Keep customers informed of appointment updates and schedule changes
• Maintain accurate scheduling and dispatch records using dispatch software and CRM systems
• Support daily service goals while delivering an exceptional customer experience

What We're Looking For

• Previous experience as a dispatcher, service dispatcher, scheduling coordinator, operations coordinator, customer service representative, or administrative professional preferred
• Experience in HVAC, plumbing, home services, transportation, logistics, or field service dispatch is a plus
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Comfortable using scheduling software, dispatch systems, Microsoft Office, and multiple communication platforms
• Strong attention to detail and problem-solving skills
• Dependable with excellent attendance
• Positive attitude and collaborative team mindset

Our Core Values (PARTE)

People First – We treat our employees, customers, and communities with respect and care.

Agile – We adapt quickly and solve problems with urgency and purpose.

Radical Ownership – We take responsibility for results and always look for solutions.

Teamwork – We work together to support one another and deliver outstanding service.

Excellence – We continually raise the bar and strive to exceed expectations.

Build a Career with Logan Services

As a Service Dispatcher, you'll be a key member of our operations team, helping technicians succeed while ensuring every customer receives timely, professional service. Your ability to organize schedules, communicate effectively, and solve problems will directly impact the success of our team and the satisfaction of our customers.

If you're looking for a stable, full-time career with opportunities to grow, we'd love to hear from you.

Apply today and join the Logan Services team.

Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.