Federal Operations Manager

Summary

The Federal Operations Manager is responsible for managing and directing the day-to-day operations of Goodwill Easterseals Miami Valley’s federal contracts. This role ensures operational excellence, regulatory compliance, and alignment with the organization’s mission. The Manager will lead staff, ensure high-quality service delivery, develop relationships with federal agencies, and coordinate cross-functional initiatives to drive performance, efficiency, and growth across federal contract sites.

Essential Duties & Responsibilities

1. Oversee operations and performance of all federal contract sites to ensure compliance with federal standards, contract terms, and agency goals.

1. Develop, lead, and train site supervisors and staff across multiple locations under federal contracts.

1. Monitor and manage contract performance metrics, including quality, financials, staffing, and mission-based outcomes.

1. Ensure all federal reporting requirements are met, including timely and accurate submission of deliverables.

1. Lead contract startup and closeout activities in coordination with Business Services and partner agencies.

1. Ensure compliance with federal regulations, including Department of Labor, AbilityOne, OSHA, and security clearance protocols.

1. Serve as primary liaison with federal contracting officers, inspectors, and agency representatives.

1. Contribute to the development of bids and proposals for new federal contracts or modifications to existing ones.

1. Manage federal contract budgets and ensure operations stay within approved spending parameters.

1. Drive continuous improvement and operational efficiency through process optimization and staff development.

1. Maintain required records and reports for internal use and external compliance.

1. Respond to after-hours or on-call situations as needed.
   
   

Supervisory Responsibilities

Directly supervises federal contract site managers and support personnel. Responsible for hiring, training, performance management, and staff development.

Education Requirements

Bachelor’s degree in Business Administration, Operations Management, Public Administration, or related field. Equivalent experience may be considered in lieu of a degree.

Experience Requirements

• Minimum 5 years of operational management experience, preferably in a federal contracting or government services environment.

• Demonstrated success in managing large-scale service operations with multiple sites and contracts.

• Proven ability to manage federal compliance, government relationships, and contract performance.

• Experience with the AbilityOne program, SourceAmerica, or similar preferred.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Will require flexibility in maintaining hours on various shifts for different sites.

Employees must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.  If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.

 Must be able to travel locally and regionally to contract sites.

Must maintain the ability to pass a criminal background check and random drug screens and obtain the required passes for each of the Government facilities in which work is performed by this business unit.

Skills & Abilities

1. Strong leadership and team development skills.
2. Advanced knowledge of federal contract compliance and operational regulations.
3. Excellent written and verbal communication skills.
4. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
5. Analytical and critical-thinking skills to assess and solve operational problems.
6. Strong customer service orientation, especially with federal agencies.
7. Excellent organizational, time management, and multitasking skills.
8. Financial and budget management capabilities.
9. Customer Service Oriented with a pleasant disposition.
10. Must be able to follow through with projects and assignments in a timely and efficient manner.
11. Commitment to the mission, vision and values of Goodwill Easterseals Miami Valley.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employees will be required to visit federal work sites, which may include government buildings or outdoor environments.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

The Federal Operations Manager is responsible for managing and directing the day-to-day operations of Goodwill Easterseals Miami Valley’s federal contracts. This role ensures operational excellence, regulatory compliance, and alignment with the organization’s mission. The Manager will lead staff, ensure high-quality service delivery, develop relationships with federal agencies, and coordinate cross-functional initiatives to drive performance, efficiency, and growth across federal contract sites.

Essential Duties & Responsibilities

1. Oversee operations and performance of all federal contract sites to ensure compliance with federal standards, contract terms, and agency goals.

1. Develop, lead, and train site supervisors and staff across multiple locations under federal contracts.

1. Monitor and manage contract performance metrics, including quality, financials, staffing, and mission-based outcomes.

1. Ensure all federal reporting requirements are met, including timely and accurate submission of deliverables.

1. Lead contract startup and closeout activities in coordination with Business Services and partner agencies.

1. Ensure compliance with federal regulations, including Department of Labor, AbilityOne, OSHA, and security clearance protocols.

1. Serve as primary liaison with federal contracting officers, inspectors, and agency representatives.

1. Contribute to the development of bids and proposals for new federal contracts or modifications to existing ones.

1. Manage federal contract budgets and ensure operations stay within approved spending parameters.

1. Drive continuous improvement and operational efficiency through process optimization and staff development.

1. Maintain required records and reports for internal use and external compliance.

1. Respond to after-hours or on-call situations as needed.
   
   

Supervisory Responsibilities

Directly supervises federal contract site managers and support personnel. Responsible for hiring, training, performance management, and staff development.

Education Requirements

Bachelor’s degree in Business Administration, Operations Management, Public Administration, or related field. Equivalent experience may be considered in lieu of a degree.

Experience Requirements

• Minimum 5 years of operational management experience, preferably in a federal contracting or government services environment.

• Demonstrated success in managing large-scale service operations with multiple sites and contracts.

• Proven ability to manage federal compliance, government relationships, and contract performance.

• Experience with the AbilityOne program, SourceAmerica, or similar preferred.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Will require flexibility in maintaining hours on various shifts for different sites.

Employees must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.  If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.

 Must be able to travel locally and regionally to contract sites.

Must maintain the ability to pass a criminal background check and random drug screens and obtain the required passes for each of the Government facilities in which work is performed by this business unit.

Skills & Abilities

1. Strong leadership and team development skills.
2. Advanced knowledge of federal contract compliance and operational regulations.
3. Excellent written and verbal communication skills.
4. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
5. Analytical and critical-thinking skills to assess and solve operational problems.
6. Strong customer service orientation, especially with federal agencies.
7. Excellent organizational, time management, and multitasking skills.
8. Financial and budget management capabilities.
9. Customer Service Oriented with a pleasant disposition.
10. Must be able to follow through with projects and assignments in a timely and efficient manner.
11. Commitment to the mission, vision and values of Goodwill Easterseals Miami Valley.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employees will be required to visit federal work sites, which may include government buildings or outdoor environments.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.