Patient Care Coordinator

Bright Now! Dental, supported by Smile Brands, is seeking a Patient Care Coordinator (PCC) to join our Centerville, OH team. This role is essential in delivering an exceptional patient experience while ensuring smooth and efficient front office operations.

The ideal candidate is patient-focused, organized, and confident in discussing treatment, insurance, and financial options in a way that builds trust and drives case acceptance.

• Welcome and assist patients with a professional and friendly experience
• Manage appointment scheduling, confirmations, and patient flow
• Verify dental insurance benefits and explain coverage to patients
• Present treatment plans and discuss financial arrangements with patients
• Handle patient inquiries via phone, email, and in-person interactions
• Support daily front office operations and collaborate with clinical teams
• Follow up with unscheduled treatment to improve patient care continuity
• Maintain accurate records and ensure compliance with office procedure

• Willing to train right candidate
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

•  Previous experience in a dental or medical office setting

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com