Plumbing Service Technician

Description

Join the Best in the Business – Haven Services with Atherton Plumbing is Hiring Service Plumber!

Are you a skilled and experienced plumbing professional looking for a company that values your expertise, offers top pay, excellent benefits, and real career growth? If so, Haven/Atherton Plumbing wants to meet you.

For over 60 years, Haven/Atherton Plumbing has been a trusted name in Dayton and the surrounding areas, delivering exceptional service with a focus on quality, professionalism, and customer satisfaction. We’re looking for a dedicated Service Technician to join our growing team and help us continue providing the best plumbing solutions to our valued customers.

 The Service Plumber is responsible for diagnosing, repairing, and maintaining residential and light commercial plumbing and drain systems. This role focuses on delivering high-quality service, presenting service-type and menu book pricing options to customers, and contributing to company performance through strong technical skills and customer communication. The Service Plumber plays a key role in achieving company KPIs while ensuring a positive customer experience. 

Why Choose Haven/Atherton Plumbing?

• Earning Potential: $55,000 - $100,000+ per year (based on experience and performance)
• Medical Insurance choice of 2 HDHP's with HRA & HSA or PPO - 1 HDHP option has 100% of premiums covered by employer
• Full-Time Stability: Join a growing, established company with steady work
• Career Growth: Opportunities for advancement, ongoing training, and learning
• Supportive Team Culture: Work with a team that respects your expertise and values your contributions

Additional Benefits:

• Dental & Vision Insurance
• Health Savings Account
• Life and AD&D Insurance
• Disability Insurance
• Paid Time Off

What You’ll Do as a Service Technician

Key Responsibilities

Plumbing & Drain Service

• Diagnose and repair plumbing systems, including fixtures, water lines, and drainage systems
• Perform drain cleaning, troubleshooting, and preventative maintenance
• Handle service calls ranging from minor repairs to complex plumbing issues
• Ensure all work is completed safely, efficiently, and up to code

Customer Interaction & Sales

• Communicate clearly with customers regarding issues, solutions, and pricing
• Present menu book/service-type pricing options for all recommended work
• Educate customers on repair vs. replacement options
• Build trust and maintain a high level of customer satisfaction

Service Execution

• Complete service calls in a timely and professional manner
• Maintain a clean and organized job site
• Properly document all work performed, materials used, and recommendations
• Follow company procedures and service standards

Performance & KPIs

• Meet or exceed key performance indicators (KPIs), including:
  • Average ticket size
  • Conversion rate (sold vs. unsold estimates)
  • Revenue per call
  • Call completion efficiency
• Strive to improve performance through ongoing training and coaching

Equipment & Inventory

• Maintain service vehicle, tools, and equipment in good working condition
• Ensure proper stock levels on the truck for efficient service delivery
• Report any equipment issues or shortages

Requirements

What We’re Looking For

• 4-5 years of experience as a lead plumbing technician (required)
• Service Titan experience (preferred but not required)
• Strong knowledge of plumbing systems and drain cleaning
• Ability to diagnose and troubleshoot plumbing issues efficiently
• Experience with or willingness to learn menu pricing/service-type sales
• A professional, positive, and energetic attitude
• A clean driving record and valid driver’s license
• Ability to pass a drug test
• Honesty, dependability, and a commitment to customer service

Preferred Skills

• Experience with drain equipment (cable machines, jetters, cameras)
• Familiarity with ServiceTitan or similar software
• Strong customer service and communication skills
• Sales-oriented mindset with ability to present options confidently

Ready to Take Your Career to the Next Level?

At Haven/Atherton Plumbing, we don’t just offer jobs we offer careers where you can grow, earn top pay, and be part of a team that truly values your skills. If you're ready to work for a company that puts its employees first, apply today and take the next step toward a rewarding, long-term career with us.

Serving Dayton and the Surrounding Areas

 EOE/AAP/M/F/V/D/SO