The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.

Nature and Scope

The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager.

Principal Duties and Responsibilities
May include some or all of the following:

1. Daily Operations
• manages the telephone and documents legible and concise messages
• handles routine patient concerns and complaints
• answers patient inquires regarding accounts and/or refers patients to accounts receivable representative
• distributes mail and faxes
• organizes, retrieves, files, repairs, and purges medical records
• maintains inventory of office supplies, forms, and equipment
• processes release and record forms
• opens and closes office
• calculates and verifies charges
• handles data entry of payments
• balances the day’s batch of payments
• monitors the reschedule queue

2. Processing the arrival and exit of patients
• welcomes patients
• Enters and updates patient demographic and insurance information into the computer.
• schedules tests, follow-up, and referral appointments
• collects all co-pays and deductibles, addresses past due balances and payment plans

3. Implements the behavioral standards for PHN/PHS, including the Customer Service and Teamwork Standards.

4. Responsible for other duties as assigned.

Qualifications

1. High School diploma or GED, required.
2. Two to three years of experience in an ambulatory health care facility sought.
3. Applicants must have strong knowledge of medical terminology and a thorough understanding of HIPAA law. Confidentiality is of utmost importance.
4. Knowledgeable of Third Party Payers, ICD-9 and CPT Coding is a plus.
5. Computer and Keyboarding skills is required; Experience with Electronic Medical Records is an advantage, Epic is preferred.
6. The ability to prioritize and perform multiple tasks in a fast-paced environment is essential
7. Ability to work well with multiple teams and in multiple settings

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