Senior Field Service Technician

Nordson Product Assembly, a global leader in Product Assembly, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Senior Field Service Technician primarily services, provides technical support and sells application equipment and parts within an assigned territory and customer base. This position will be based remotely covering Ohio and Western, PA.

Essential Job Duties and Responsibilities

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training, or general technical counseling

• Meet or exceed yearly assigned sales budget in coordination with Account Manager (sales) territory representative

• Coordinate efforts and assist Account Manager with technical product and customer support, troubleshooting and training

• Interface with Account Manager to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects

• Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommend best solution to improve customer operations

• Prepare and promptly submit all administrative and technical reports as requested to Aftermarket Business Development Manager and advise of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Account Manager.

• Responsible for auditing, documenting and updating customer installed base line survey information in our database

• Keep abreast and advise Aftermarket Business Development Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.

• Follow documented policies and procedures

• Perform other duties as assigned including selling service and spare parts to all customers

Education and Experience Requirements

• Associate’s Degree in technical discipline or equivalent

• 3 or more years of industrial field service-related experience

Skills and Abilities

• Strong mechanical and electrical knowledge and skills

• Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter)

• Advanced hydraulic systems knowledge and skills

• Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams

• Effective oral and written communication skills

• Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes

Travel Required

50% daily travel within assigned geographic territory with 1 to 2 overnight stays per week

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Product Assembly

Nordson Product Assembly is the leader in precision dispensing, fluid management, and related technologies. We serve the Product Assembly end market to improve production efficiency and product quality for a variety of product manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Product Assembly is a global team that works to create adhesive dispensing solutions that deliver precise and reliable application while optimizing material use and lowering production costs for markets like appliances, automotive & e-mobility, bookbinding, electronics, filter manufacturing, paper, wood, construction and many more. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Product Assembly. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.