Client Intake Coordinator

Pay rate will be $18.00 per hour

Full-time position working 40 hours per week

Easterseals Florida is hiring an experienced and detail-oriented Intake Manager to lead our Early Steps intake operations. This role oversees a team responsible for client intake, referral processing, and insurance verification, ensuring timely and accurate service delivery for children and families.

This is an excellent opportunity for candidates with experience in healthcare intake, patient access, case coordination, or medical front office leadership.

Key Responsibilities

• Lead, hire, train, and supervise Intake Coordinators and Insurance Verifier
• Oversee daily intake operations, including referrals, data entry, and insurance verification
• Ensure all intakes are completed accurately and entered into required systems
• Monitor timelines, including 45-day compliance for eligibility evaluations
• Assign intake cases and ensure timely follow-up with families and referral sources
• Communicate program services and guide families through enrollment and documentation
• Maintain accurate electronic and paper records in compliance with regulations
• Manage staff schedules, timekeeping, and performance reviews
• Ensure adherence to organizational policies and state/program requirements
• Support staff development, coaching, and team performance
• Travel as needed to support remote employees

Qualifications

• High School Diploma or GED required
• Experience in healthcare intake, patient registration, insurance verification, or care coordination
• Previous supervisory or team lead experience
• Strong communication, customer service, and leadership skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational and problem-solving abilities
• Proficient in Microsoft Office (Word, Excel, Outlook) and database systems
• Knowledge of insurance processes, Medicaid, or medical intake workflows
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@fl.easterseals.com, 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.