Patient Account Representative I - Financial Counseling

- Minimum high school graduate or equivalent required. Associates or Bachelor’s degree from accredited institution is preferred.
- Minimum of two years experience in healthcare billing and/or business office setting, preferably in hospital billing.
- Must be able to communicate with patients effectively while maintaining customer service expectations.
- Preferred experience in Meditech and/or Athena EMR systems.
- General PC knowledge in business setting is required.
- Must have good oral and written communication skills.

FINANCIAL COUNSELING  
- Review patient account for accuracy of insurance coverage information.
- Estimate charges using system and grant estimates upon request.
- Collect payment on patient balances processing them electronically.
- Evaluate patient assistance and charity programs to grant uninsured patients.
- Document all patient contact and activity with efficiency and accuracy in billing systems.
- Update billing systems with all demographic and/or insurance revisions timely.
- Collect and record all patient required documents for review of assistance.
- Knowledgeable of HIPAA regulations to ensure the confidentially and security of protected health information (PHI) when it is received, handled or shared.
- Demonstrate a positive and friendly demeanor even in stressful situations to ensure a positive experience for all customers.  
- Communicates in a respectful, positive way with fellow colleagues. 
- Comply with HIPAA regulations to ensure the confidentially and security of protected health information (PHI) when it is received, handled or shared.
- Demonstrate compliance with the Statement of Organizational Ethics and all policies related to the organization's Corporate Compliance Program as evidenced by attendance at applicable educational programs;
- consistently carrying out job responsibilities ethically and professionally;
- exhibiting ethical and professional workplace behavior and decision-making;
- reporting any infractions using the appropriate chain of command and without fear of retribution.
- Perform additional duties as assigned by management.  
- Contributes to effective working relationships by demonstrating a positive and helpful attitude with co-workers.