Epic Analyst - Physician Support

Information Technology – Clinical Applications

Epic Analyst – Physician Support

Position Summary

The Epic Physician Support Analyst serves as a key resource for physicians and advanced practice providers in their daily use of Epic. This role is distinct from traditional Epic Application Analysts in that it does not focus Epic build, but instead focuses on supporting providers through workflow optimization, personalized instruction, troubleshooting, mobile access configuration, and user success across Epic Hyperspace, Haiku, Canto, CareLink, and related technologies.

The Analyst ensures physicians can work efficiently and effectively in the EHR by combining strong Epic knowledge with excellent customer service, communication, and problem‑solving skills. This position plays an important role in provider adoption, satisfaction, and operational readiness.

Key Responsibilities

Provider Support & Workflow Optimization

• Provide direct, at‑the‑elbow support to physicians and APPs in inpatient, outpatient, OR, and ED settings.
• Assist with Epic navigation, personalization, documentation workflows, ordering, In Basket management, and integrated tools.
• Identify workflow challenges and collaborate with Epic Application Analysts on issues requiring build or technical remediation.
• Educate providers on Epic features, personalization tools, and best practices to improve efficiency and satisfaction.

Epic Mobile & Remote Access Support

• Configure and troubleshoot Haiku and Canto on mobile devices.
• Support provider remote access, including Citrix, MFA, VPN, and device authorization.
• Coordinate with Security, Network, and IT Support teams for complex access issues.

CareLink & Affiliate Provider Support

• Assist community providers with EpicCare Link access, onboarding, and workflow questions.
• Ensure secure and appropriate access aligned with organizational policies.

Training, Orientation & Go‑Live Support

• Deliver one‑on‑one or small‑group training on Epic tools and workflows.
• Participate in new provider onboarding and rollout activities.
• Support go‑live events, upgrades, and system enhancement deployments.

Issue Management & Communication

• Document issues and resolutions using the organization’s service management system.
• Escalate issues appropriately and maintain proactive communication with providers.
• Work collaboratively across IT and clinical teams to support cohesive solutions, consistent with Epic Analyst expectations such as “Find Root Causes,” “Know Your Application,” and “Respond and Communicate Effectively.”

Minimum Qualifications

• Epic certification (or ability to obtain certification within required timeframe). Certification expectations align with internal job standards for Epic Analysts.
• Experience supporting Epic end users, clinical systems, or physician workflows.
• Strong understanding of clinical processes and clinician experience.
• Excellent communication, customer service, and troubleshooting skills.
• Ability to work in fast‑paced clinical environments and provide calm, effective support.

Preferred Qualifications

• Prior Epic Application Analyst, Clinical Informaticist, or clinical end‑user experience.
• Experience supporting Haiku, Canto, remote access tools, or mobile workflows.
• Experience training or coaching clinical professionals.
• Clinical licensure or healthcare operations experience.