Collection Support Specialist

The Opportunity: We are seeking a full time Collection Support Specialist to join our team. This role is responsible for providing administrative, operational, and account-processing support to the Collections department. This position supports departmental workflow by completing assigned tasks accurately and timely while coordinating with branches, members, vendors, legal partners, and internal business units.

  

What You’ll Do: 

• Handle sensitive member, legal, bankruptcy, deceased account, and credit-reporting matters with discretion, accuracy, confidentiality, and professionalism. 

• Process and monitor deceased member loan accounts, including communications with decedents’ family members, trustees, attorneys, and other appropriate parties. 

• Process bankruptcy account and notices, refer files to legal partners, and monitor bankruptcy cases through completion. 

• Process charge-offs and judgments with accuracy and appropriate documentation. 

• Complete system maintenance for loans, deposit accounts, and member-level records in applicable core systems. 

• Access multiple applications for all non-branch channels, including DFCU online, debit/credit cards, and ChexSystems. 

• Submit refinance loan applications, prepare required loan documentation. 

• Process delinquent and non-delinquent extension requests, communicate decisions to members, and provide required documentation. 

• Maintain working knowledge of Fair Credit Reporting Act requirements to support credit disputes, corrections, Core System credit bureau reporting standards, and member communications. 

• Prepare departmental correspondence, legal documentation, internal forms, and reports, including monthly reports. 

• Research, process, and complete member work requests in accordance with department procedures and service expectations. 

• Open and operate the Teller platform and process delinquent non-cash payments. 

• File deceased, credit life, and disability CUNA claim payments as required. 

• Reconcile general ledger and corporate accounts in accordance with department procedures. 

• Sort and distribute daily mail, order department supplies, and perform other related department duties as assigned. 

  

What You'll Need:  

• High school diploma or equivalent. 

• Minimum six months of financial institution experience required. 

• Strong organizational skills with the ability to manage daily workload and competing priorities. 

• High attention to detail, sound judgment, and discretion when handling sensitive information. 

• Proficient in Microsoft 365.     

• Demonstrated analytical and problem-solving skills.     

• Able to initiate and embrace change.     
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.