Data Scientist

Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.

In this position...

FCSA (Ford Customer Service Analytics) team, part of Sales and Services Data and Analytics (SSDA) department in Ford’s Global Data, Insight and Analytics (GDI&A) organization, is looking for a highly skilled Data Scientist. This role will be responsible to join the RAV (Re-Acquired Vehicle) analytics team supporting all stages of RAV analysis from problem formulation, model /analytical framework development, evaluation, to model deployment to help Ford and FCSD achieve RAV objectives. 

The FCSA RAV Analytics team applies advanced quantitative methods and systematic econometrics and AI/ML /LLM models to derive insights and solve a wide variety of challenging problems in various area of FCSD: forecasting, root cause analysis, quality action effectiveness on RAV, VOR/uptime, early quality detection…through analyzing vast amounts of data including RAV, quality, repair orders, repeat visits, parts order and supply, service, warranty claims, recall…etc. The deep-dive and advanced analytics/quantification analysis led by this supervisor will be instrumental in supporting FCSD's business objectives and transformation through data-driven decision-making.