Food Service Associate - Museum/Plum Market

The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. The Henry Ford provides unique educational experiences based on authentic objects, stories, and lives from America's traditions of ingenuity, resourcefulness and innovation. Our purpose is to inspire people to learn from these traditions to help shape a better future. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. We want you to be part of this legacy and take it forward and that aligns with our core values of being Welcoming, Curious, Authentic, and Passionate.     

The Food Service Associate role supports daily food service operations by providing efficient, friendly, and accurate service to guests. This position delivers outstanding guest experiences through knowledgeable menu communication, effective sales techniques, and professional interaction with guests and team members. Serving as an ambassador for The Henry Ford brand, the Food Service Associate upholds the highest standards of customer service, food safety, cleanliness, and operational excellence while contributing positively to a collaborative team environment.

Essential Responsibilities

• Serves food in a variety of daily food services operations

• Performs opening and closing tasks as assigned

• Handles cash accurately and efficiently

• Possesses knowledge of menu description and can effectively communicate them with guests

• Ensures an outstanding guest experience

• Interacts and communicates with guests and co-workers in a professional and friendly manner

• Possesses knowledge of sales techniques

• Assumes responsibility for cleanliness of assigned areas in keeping with the Health & Sanitation guidelines

• Handles and stores all equipment properly and with care

• Performs other activities as necessary

• Acts as a team player, providing expertise within the team and with other team members as appropriate

• Adheres to The Henry Ford and the Food service department rules and policies at all times 

Qualifications

• Must be at least sixteen (16) years of age

• Weekday, weekend, evening and holiday availability

• Requires some high school or equivalent experience

• Customer service focused with a hospitable demeanor

Special Skills

• Should be enthusiastic and possess good communication

• Self-starter with knowledge of suggestive selling techniques

• Strong communication and customer service skills

• Ability to work independently and collaboratively as a member of a team