PC Renewal Operations Business Analyst Team Lead

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...
This role is for a builder and an operator capable of taking complex asset lifecycle processes and driving improvements in speed, accuracy, compliance, and customer experience. 
The Team Lead will work closely with the program's global managed service provider and other Ford Enterprise Technology teams to ensure services are executed effectively and consistently.
 

What you'll do....
•    Track active PC assets currently in service as well as assets classified as inventory on hand.
•    Create reports out of ServiceNow and other platforms 
•    Process ServiceNow request tickets to fulfill PC requests, and lead daily work distribution
•    Resolve customer reported issues and mitigate escalation risk by driving issues to closure.
•    Identify and promote process improvement opportunities; optimize planning, scheduling, and delivery processes associated with PC requests and deployments.
•    Coordinate changes to PC Renewal or Global Service Desk processes to positively impact operational metrics.
•    Report monthly operations using Microsoft Office applications, particularly PowerPoint and Excel.
•    Coordinate security and compliance controls procedures.

 

You'll have....
•    Bachelor's degree in information technology, or similar.
•    3+ years of operating in a structured, fast-paced, process-driven environment (e.g., SLA-based delivery, supply chain operations, asset lifecycle, or service operations).
•    3+ years working with suppliers or service providers, including defining performance expectations and driving measurable outcomes.
•    Excellent communication, analytical, problem-solving, and planning skills.
•    Ability to work effectively both independently and as part of a team.
•    Results-oriented, self-motivated professional with strong follow-through.
•    Strong prioritization, time management, and self-organization skills.


Even better, you may have....
•    Project management experience.
•    Basic knowledge of UAT and DEV testing environment and Business Requirements Gathering.
•    Basic knowledge of IT Asset Management processes and systems.
•    Familiarity with Incident and Request Management System tools.
•    Broad business awareness, with sensitivity to organizational and skill-team-based requirements.
•    A proven track record of delivering measurable operational outcomes in Operations, Service Management and Asset Lifecycle Management paired with strong customer service experience.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
 

This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here:

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. 

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