Service Coordinator (Customer Support & Work Orders)

Service Coordinator (Customer Support & Work Orders)

Michigan, North Dakota

Leading Edge Equipment is looking for an organized, customer-focused Service Coordinator to join our team in Michigan, ND. This role is perfect for someone who enjoys working in an office environment, helping customers, and keeping things organized.

As a Service Coordinator, you'll be the connection between customers, technicians, and the service manager—helping ensure work orders are accurate, schedules run smoothly, and customers stay informed throughout the repair process.

No prior equipment experience is required—we’ll train the right person.

Reports to: Service Manager

What You'll Do

• Create and manage service work orders from start to finish

• Communicate with customers about repair status, approvals, and scheduling

• Prepare repair estimates and help coordinate approvals

• Enter technician notes, labor hours, and parts into work orders

• Assist technicians by coordinating needed parts and supplies

• Help schedule equipment pick-up and delivery when needed

• Maintain service records and customer equipment information

• Support daily organization of the service department

• Assist with invoicing and closing completed work orders

What Makes Someone Successful in This Role

• Strong organization and attention to detail

• Friendly and professional communication with customers

• Ability to manage multiple tasks in a busy environment

• Comfort working with computers and learning new software

• A team-oriented attitude and willingness to help where needed

Preferred (But Not Required)

• Administrative or office experience

• Customer service experience

• Experience in a service department (automotive, diesel, ag, or heavy equipment)

If you enjoy helping people and keeping things organized, we encourage you to apply—even if you don’t have industry experience.

Work Environment

This position works primarily within the service office at our equipment dealership. You’ll interact with customers, technicians, and office staff while helping keep the service department running smoothly.

Why Join Leading Edge Equipment?

We believe great employees deserve great benefits and a strong team culture.

Benefits include:

• Affordable health insurance (single or family) with employer contribution

• Health Savings Account with $1,750 annual employer contribution

• Dental and vision insurance 100% paid by employer

• Life insurance and disability coverage 100% employer paid

• Employee Assistance Program

• Optional wellness program – earn up to $900 per year

• Optional accident, hospital indemnity, and critical illness plans

• 401(k) retirement plan with employer contributions

• Paid holidays and paid time off

• Employee referral program

• Years-of-service recognition

• Career development and advancement opportunities

We also enjoy monthly team lunches, company events, and annual celebrations.

Leading Edge Equipment is committed to creating a diverse and inclusive workplace. We prohibit discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic, as outlined by federal, state, or local laws.