Crisis Counselor, Community Crisis Response

Crisis Counselor – Crisis Care

Heritage Behavioral Health Center – Macon, DeWitt & Piatt Counties

Full-Time | Mobile Crisis Response | Community-Based Role

Position Available on 1st Shift (7 am-4 pm) and 2nd Shift (3 pm - 12 am)

Sign On Bonus Eligible:   

New Hires:                     Sign On Bonus $5000 for one year commitment

Internal Transfers:        Transfer Bonus $2500 for one year commitment

Make a Difference When It Matters Most

Heritage Behavioral Health Center is seeking compassionate, dedicated Crisis Counselors to join our Crisis Care Team. These full-time positions provide life‑changing support to individuals experiencing mental health or substance use crises in a variety of community settings—including emergency departments, community agencies, and client homes.

Our Crisis Care program responds to anyone, anywhere, and at any time, offering timely assessment, de-escalation, counseling, linkage to services, and aftercare support. Crisis Counselors play a vital role in helping individuals experiencing distress such as depression, anxiety, substance use concerns, or other behavioral health needs.

If you thrive in dynamic environments and want to make a meaningful impact in our communities, we invite you to apply.

What You’ll Do

• Provide face-to-face, phone, and virtual crisis intervention in a timely and supportive manner
• Work with children, adolescents, and adults across a wide range of crisis situations
• Engage individuals admitted to inpatient psychiatric settings and link them to community supports
• Assist with involuntary admission processes at the Macon County Court
• Complete pre-admission screening assessments for nursing facility referrals
• Maintain strong relationships with referral sources and partner agencies
• Collaborate with internal and external providers—including crisis teams, case managers, counselors, psychiatric providers, and clinical leaders—to ensure coordinated, effective care

What You Bring

Knowledge, Skills & Abilities

• Ability to engage individuals in behavioral health treatment during high-stress situations
• Flexibility—each day looks different, and crisis needs vary
• Knowledge of behavioral health diagnoses
• Ability to work with individuals with serious mental illness, substance use disorders, or dual diagnoses
• Understanding of psychiatry, medical services, and community resources
• Excellent decision-making and problem-solving skills
• Strong written and verbal communication
• Ability to work independently in the community and collaboratively within a team
• Ability to navigate an electronic health record
• Proficiency in Microsoft Word and Excel
• Commitment to ongoing learning and growth

Education & Requirements

• Bachelor’s or Master’s degree in a human services–related field (required)
• Must meet criteria to function at minimum as a Mental Health Professional (MHP)
• Master’s-level Qualified Mental Health Professionals (QMHP) must obtain licensure within 2 years of employment
• Valid driver’s license, reliable transportation, and automobile insurance required
• Experience in crisis services strongly preferred

Salary Range

High School with supervised behavioral health experience:            $23.00/hour 

Bachelor's Degree in human services, social work, psychology:    $25.00/hour

Master's Degree in human services, social work, counseling, or another approved field:   $60,000/annually

LSW/LPC:   $64,000/annually

LCSW/LCPC:  $67,000/annually

One day off paid every two weeks for wellness!

Benefits You’ll Love

• Wellness Days – Every other week  off day paid off!
• Generous vacation, sick, and personal leave
• Paid holidays
• Health Club/Fitness reimbursement
• Employee Assistance Program
• Continuing education opportunities
• Tuition assistance program
• Agency-provided life insurance and short‑term disability
• Retirement plans (401k and Roth)
• Optional health, dental, vision, FSA (healthcare & dependent care), and supplemental life insurance
  • Health insurance includes substantial agency contribution
• National Health Service Corps site – Eligible clinical staff may qualify for federal loan forgiveness

Join Our Mission

If you are passionate about helping individuals in crisis and want to be part of a team that responds with compassion, skill, and hope—we want to meet you.

Apply today and help us provide support to anyone, anywhere, at any time.