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Job DetailsJob Location: Decatur, GA 30030Department: Operations Job Status Full Time FLSA Status: Non-Exempt Reports To: Area or Local Manager Work Schedule: As assigned Amount of Travel: 80% Positions Supervised: None Position Summary: The Locate Technician will oversee assigned locate requests daily. Key Responsibilities: • Manages ticket routing per service area. • Responds to customer queries in a timely manner and communicates with the team. • Responsible for field safety, locate request, vehicle safety, and vehicle maintenance. • Maintains a clean vehicle. • Projects a positive image of the organization to customers, industry, and community. • Performs other related duties as assigned. Skills and Experience: • Proficient knowledge of all locatable facilities (gas, electric, communication, copper, fiber, water and sewer. • Sound verbal and written communication and interpersonal skills. • Sound diplomacy skills. • Skilled in Excl and locate ticket management systems. • Advanced knowledge of various facility records/prints. • Excellent organizational skills and attention to detail. • Excellent decision making and problem-solving skills. QualificationsRequirements: • Must be able to work forty (40) hours a week, overtime and be On-Call as required. • Must be able to travel from time to time. • Basic knowledge of underground infrastructure. • Basic knowledge of Electromagnetic Theory. • Basic computer knowledge (email, excel and software, pdf, kmz, JPEG). • Must be able to work outside in the elements. • Excellent customer service skills. • Integrity and reliability. Work Environment: • Prolonged periods of driving, walking, and working on a computer. • Must be able to lift up to 100 pounds at times. This job description has been reviewed to ensure that essential functions and basic duties are included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors, as deemed appropriate, may assign additional functions and requirements. This job description may change at any time and without prior notice.
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