Field Service Representative

Purpose of Position:   This position is responsible for providing technical support, maintenance, and repair services for our range of electro-mechanical systems at customer sites. This position requires a proactive approach to troubleshooting and a commitment to delivering high-quality service to our clients.

Summary of Essential Job Functions: 

• Conduct on-site installation, maintenance, and repair of systems, including but not limited to [list specific systems].
• Perform diagnostic tests to identify issues and determine appropriate solutions.
• Collaborate with customers to understand their requirements and provide tailored technical support.
• Train customers on the operation and maintenance of electro-mechanical systems to ensure optimal performance.
• Document service activities, including findings, actions taken, and recommendations for improvement.
• Coordinate with internal teams to escalate complex technical issues and ensure timely resolution.
• Adhere to company policies and procedures, including safety protocols, while performing field service activities.
• Stay updated on industry trends and advancements in electro-mechanical technology to enhance service delivery.
• Other duties as assigned.

Education and Experience Qualifications:

• Bachelor’s degree in electrical engineering, Mechanical Engineering, related field, or equivalent work experience.
• Proven experience in servicing electro-mechanical and software systems.
• Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues.
• Strong problem-solving abilities and a proactive approach to resolving issues in a dynamic environment.
• Ability to work independently and manage time effectively to meet service deadlines.
• 50% travel to customer sites as needed and work flexible hours, including weekends and holidays.

Physical Demands of Position:

• Physically able to lift up to 20 pounds (materials/equipment)
• Effective use of computer, laptop, cell phone and other mobile device to exchange information.

Competencies and Skills Requirements:

• Excellent communication skills, both verbal and written.
• Excellent team skills and team-oriented.
• Excellent time management skills and meets deadlines.
• Flexible; able to multi-task in response to time-sensitive and changing situations.
• Effective listening skills.
• Objective, solution-oriented problem-solving skills.
• Handles highly sensitive and confidential information.
• Resourceful, able to network and connect people to appropriate resources.
• Technology savvy, comfortable using MS software products.
• Strong planning and organizational skills and follow through.
• Resilient, stays positive and solution-oriented.
• Perceptive, discovers underlying issues in situations and re-states them in a helpful way.
• Self-starter with a strong work ethic, able to work without direct supervision.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.