Concierge

Description

Job Summary

Schedule: Saturday - Wednesday 9-5:30

The Concierge is the first person to greet guests upon arrival. The purpose of the position is to provide guests with an exceptional guest experience while partnering the Wine Ambassadors in creating a smooth flow of service to our guests from time of booking through the time of their departure. The Concierge is responsible for efficiently and effectively calendaring reservation requests, answering phone calls, and guest inquiries. The Concierge also has the ability to greet guests warmly and gather and enter contact data while maintaining the highest level of customer service. The Concierge will passionately and enthusiastically share winery history, heritage, and vision with guests and help the winery establish and maintain a reputation as a top destination in the Napa Valley. This position reports to the Assistant Tasting Room Manager.

Essential Duties and Responsibilities include but not limited to the following:

• Ensure every guest enjoys their experience from the first moment of contact through to their departure

• Graciously and professionally pair guests with a Charles Krug wine ambassador

• Manage and create schedules & maps for various experiences, confirm reservations

• Answer tasting room phone calls

• Answer reservation inquires in RedChirp Chats 

• Develop and maintain relationships with local Restaurants/Wineries

• Manage multiple projects while remaining poised and gracious under pressure and maintain a positive attitude

• Communicate and interact well among teammates, supervisors, diverse customer base, wine club members and corporate    groups

• Knowledgeable about the Charles Krug brand messaging and the unique guest experiences available

• Exceptional customer service skills, provide excellent guests experiences

• Open, honest and friendly with colleagues and guests while maintaining a professional demeanor

• Detail oriented, self-starter with a good work ethic and the ability to work independently

• Must have a sense of urgency

• Ability to keep a positive attitude and be adaptable in a fast-paced retail environment.

Requirements

Computer proficiency, Commerce7 and Tock knowledge a plus

Ability to lift 40 pounds

Ability to work in a standing position for long periods of time.

Must be 21 years of age.

Must be able to work weekends and weekdays.

High school diploma, or GED; two-year college degree preferred.

One to two years prior related experience with customer service and / or phones.

Responsible Beverage Server Certification

ServSafe Food Handlers Certification

Pay Range

The pay range represents what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.

  Our Company Diversity, Equity, and Inclusion Commitment

C. Mondavi & Family is committed to fostering a diverse workforce and maintaining a workplace that is equitable, inclusive, and safe for all employees. We are always looking for ways in which we can cultivate an inclusive work environment, strengthen our cultural competency, and train our managers and employees to provide opportunities for growth and development. From recruiting practices, to pay and benefits, promotions, and all other aspects of employment with us, an environment of equity is of the utmost importance. We not only recognize that you, our employees, comprise a wide range of backgrounds and characteristics, but we believe those differences should be celebrated and valued. Whether it’s race, religion, gender, national origin, ancestry, color, language, age, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, medical condition, genetic information/characteristics, veteran status, political affiliation or any other protected characteristic, these are parts of each of you that contribute to your experiences as humans, and ultimately to the knowledge and expertise that make you a valuable asset to the Company. The Company is committed and determined that all individuals enjoy access and opportunity for advancement. We are also committed to reasonably accommodating sincerely held religious beliefs, disabilities, and pregnancy. Ultimately, it is our intention that all our employees, regardless of any particular background or characteristic, are always treated with respect and dignity. Likewise, we expect that as our employees, you treat your coworkers, supervisors and other team members with the same dignity and respect at all times.