Operations Manager I

Aon is looking for an Operations Manager I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions.  This is a hybrid role with 2 days a week in the Bannockburn, IL office.

Aon is in the business of better decisions:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
• Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
• Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required.
• Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
• Review specialist performance to resolve if client fulfillment is in accordance with expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement/administration rules.
• Assist team in developing effective relationship with outsourced provider and business; and ensure on and offshore works together as one team.
• Participate in the development of client solutions with Regional Managing Directors, Account Executives and other leadership teams.
• Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
• Develop a team of 5-10 specialists of various levels, engaged in the fulfillment of service requirements for Aon’s Retail Brokerage clients (ARS).
• Responsible for the performance of their team and has accountability to ABS/ACS management.
• Ensure that their team implements with the highest degree of accuracy, according to established timeframes.
• Responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams.

Skills and experience that will lead to success:

• Extensive knowledge of and experience in administration and project/production management software and Microsoft office applications (Excel and Power Point).
• Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
• Strong social skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
• Demonstrated excellent verbal, interpersonal, and written communication skills.
• Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
• Ability to identify and analyze organizational needs with solid problem-solving abilities.
• Exemplifies the behaviors defined in the Aon Competency Model.
• Must attain and maintain appropriate broker’s license(s).
• 3 or more years of supervisory experience and over 7 years of commercial insurance experience.

Education:

• Bachelors degree preferred or equivalent industry experience.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com 

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $75,000 to $80,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

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