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You’ll have retail experience and, preferably, exposure to commerce platforms and integrations. Your primary focus will be CRM & Loyalty, but you’ll flex across channels (POS, OMS, Webshop/App) as team needs evolve. As the team adjusts ways of working regularly, so flexibility is key.
What you’ll do
- Partner with Product Owners on application management
- Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms
- Provide store/business support, coordinate incident resolution, and document
- Assist with Testing, validate fixes, and support release/readiness and hypercare
- Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction
- Contribute to lightweight requirements/acceptance criteria and operational documentation
- Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s
What you bring
- Retail / omnichannel background with a solid grasp of store & digital workflows
- A self‑driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure
- Analytical mindset and problem‑solving skills; comfortable digging data
- Experience with commerce and preferably integrations
- Hands‑on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator
- Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed
- Agile experience
Nice to have: Basic SQL, experience with marketing automation or loyalty engines, familiarity with release/change management
We’re looking for a self starter with a pro-active mindset, who works independently, learns quickly, and thinks analytically to support our Product Owners with both application management and project delivery.Learn more about this Employer on their Career Site
