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Responsible for providing excellent customer service by answering Payroll questions from the field and meeting all deadlines. Refers to company policies and other tools to research and ensure the questions are answered correctly and timely. Assists in special projects as needed. Expected to maintain confidentiality of all material handled.
Job Responsibilities:
- Provides phone support from the field regarding payroll checks and miscellaneous questions.
- Researches and resolves payroll inquiries from the field regarding payments processed through the Payroll Department. Makes corrections to information in the systems if necessary.
- Collaborates with staff to ensure all payroll processing deadlines are being met. Assists with exception/audit reports before processing payroll.
- Performs all payroll functions in accordance with established standards and procedures.
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
Basic Qualifications
- High School Diploma/GED.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience communicating both verbally (on phone, one-on-one, etc.) and in writing (emails, letters, etc.) to various audiences (work group, team, company management, etc.).
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
- Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
- Experience developing ways of accomplishing goals with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
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