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Make a Difference with British Swim School
A position at British Swim School is more than just a job—it's an opportunity to learn, grow, and make a meaningful impact in your community. Every day, you'll help support our mission of ensuring the "survival of the littlest" by creating a positive and welcoming experience for families and students.
Compensation & Benefits
- Competitive pay
- Paid training
- No holiday shifts
- Supportive and mission-driven team environment
Position Overview
The Customer Experience Specialist, known as a Deck Ambassador, serves as the face of British Swim School poolside during lessons. This role plays a vital part in delivering an exceptional customer experience by welcoming families, supporting instructors, and ensuring the swim deck operates smoothly and safely.
Key Responsibilities
- Set up and break down the pool deck area before and after each shift
- Check water chemistry and temperature prior to swim lessons
- Welcome students and parents/guardians and assist with check-in procedures
- Answer customer questions regarding accounts, student progress, and program information
- Provide support to swim instructors and management during lessons as needed
- Maintain a professional, organized, and family-friendly pool deck environment
Minimum Qualifications
- Excellent communication, interpersonal, and organizational skills
- Evening or weekend availability (Monday-Thursday 3:00-7:00PM and Saturday and Sunday, 8:00 AM – 1:00 PM)
- Professional, responsible, and positive attitude
- Reliable, punctual, and trustworthy
Preferred Qualifications
- 1+ year of customer service experience
- Lifeguarding, First Aid, CPR, and/or AED certifications are a plus
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