Customer Service Representative

Key Responsibilities

• Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
• Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.
• Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
• Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.
• Attend meetings as required.
• Communicate with other Knowles departments regarding customer related issues. 

Skills, Knowledge and Expertise

• Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
• Experience with Oracle and CRM a plus, but not necessary.
• Strong customer service skills for both internal and external customers.