Description

Utilizing the "Customer Xperience" behavioral standards, provides excellent customer service, builds relationships with new and existing customers while making sure policies and procedures are followed.

Specific Job Functions:

Strategic Objectives
Reviews, executes, and practices objectives within SFSB’s Strategic Plan
Realize and support strategies goals
Branch Growth
Assist in meeting profitability standards
Building Customer Relationships
Participates in activities for generating new business such as sales calls and special events
Participates in community organizations, activities, and civic organizations
Responsible for knowing and cross-selling bank products to help the customer obtain their financial goals
Work to improve overall customer Xperience with team
Utilizes SFSB’s customer service relationship management software (CRM)
Attends to the needs of customers and prospective customers on banking matters of the following types:

Greet customers by name, use name in conversation
Respond to customer inquiries within 24 hours, within one hour if it is an emergency

Communication
Reports at internal Branch meeting monthly
Participates in weekly Branch huddles
Communicates with team regularly
Compliance
Responsible for knowing and complying with all Bank policies and procedures that apply to the position
Responsible for knowing and complying with all Federal Regulations that apply to the position, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR)
Teller Duties
Responsible for maintaining teller cash drawer following bank’s procedures, including balances cash drawer and checks at the end of the shift and compares totaled amounts with system and reports any discrepancies to the supervisor.
Receives checks and cash for deposits to accounts, verifies amounts, complies with check handling procedures and enters deposits into computer records
Processes withdrawals from accounts; pays out money after verification of signatures and customer balances.
Receives loan and other payments and ensures the payments match balances due. Enters payments into the computer system and generates customer receipts.
Issues cashier checks; conducts cash advances; redeems U.S. Savings Bonds; and issues VISA gift cards and coin sets.
Performs night drop transactions according to proper procedures
Responsible for reviewing and complying with alerts on customer accounts (i.e. scanning customer’s driver’s license)
Ensures that the teller station is properly stocked with supplies
Reports malfunctions of teller terminals, drive-thru equipment, ATM, and other equipment used at the teller station to BAM
Responsible for ordering checks thru Quick Check
Orders and issues Debit/ATM Cards; ensures accuracy when providing and researching transaction information for customer via JHA ATM Menu.
Performs CIF Maintenance including placing system notes, removing notes
Performs Address Change adhering to procedures and maintenance involved
Accepts and complete wire transfers forms for customers ,Accepts and completes automatic funds transfers for customers
Additional Responsibilities
Participates on SFSB’s assigned committees
Coordinates PTO days with Branch staff to ensure Branch is accurately staffed at all times
Answer phone as needed
Performs other duties as directed by supervisor

Requirements

High school diploma or equivalent
Successful completion of in-house training programs
Minimum two years’ experience in banking preferred but not required
Basic math and problem-solving skills
Good understanding of financial products and services
Exceptional customer service and professional skills
Good organizational telephone skills, and communication skills
Ability to multi-task
Basic computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint
Team Player

Learn more about this Employer on their Career Site

Teller (Float)