Front Desk Agent

About the Job

We are seeking a friendly and professional Front Desk Agent to join The Seagate Hotel team. As the first point of contact for our guests, this role is key to creating a welcoming and memorable experience. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, answer inquiries, and provide attentive service that reflects The Seagate’s commitment to luxury hospitality and excellence.

What You Do:

• Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
• Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
• Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
• Check guests in following credit policies and ensure the security of keys and key cards.
• Resolve guest problems promptly and efficiently.
• Take reservations in accordance with availability and handle outbound mail, messages, and packages.
• Maintain accurate turn away statistics if required.
• Understand and utilize the property management system effectively.
• Run appropriate daily special request reports and distribute them.
• Process credit limit reports and handle cash transactions accurately.
• Handle incoming reservation calls, answer inquiries, and provide necessary information.
• Process related mail such as reservation requests and correspondence.
• Provide clear directions and local area information to guests when needed.
• Promote effective referral services with other hotels.
• Stay informed about the property's sell status, group arrivals, special promotions, and local events.
• Understand property security and key control procedures, as well as reservation policies.
• Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
• Perform any other duties as required.

What You Bring to the Table:

• Clear, concise, and grammatically correct communication skills in the primary language.
• Ability to understand and fulfill requests promptly and accurately.
• Outgoing, friendly, and patient demeanor, even during extended hours.
• Strong multitasking abilities with poise, accuracy, and timeliness.
• Familiarity with The Seagate Hotel's policies and procedures.
• Ability to stand for extended periods, up to 8 hours or more.
• Willingness to work long hours, weekends, nights, and holidays as necessary.
• Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.