Position Summary

We are currently seeking organized and people-focused individuals to join our team as Customer Care Coordinator. In this role, you'll support clients as they prepare for upcoming travel experiences by helping organize important planning details, reviewing reservation information, and ensuring communication stays clear throughout the coordination process.

This flexible remote opportunity is a strong fit for individuals who enjoy assisting others, managing multiple details at once, and working independently while building valuable coordination skills. Structured onboarding and ongoing guidance are available for selected candidates.

Responsibilities in This Role

Connect with clients to understand trip expectations and scheduling preferences
Help review itinerary components including accommodations, transportation, and activities
Provide timely updates related to reservation progress and planning steps
Assist with identifying options that align with client interests and priorities
Respond to service-related questions through phone, email, and online messaging tools
Maintain organized digital records connected to client coordination activity
Participate in onboarding sessions and continuing learning opportunities

What This Role Offers

100% remote work environment
Flexible scheduling options designed to support independent workflow
Step-by-step onboarding resources and continued mentorship access
Use of established coordination platforms and supplier partnerships
Eligibility for travel-related incentives and recognition programs
Opportunities to grow into expanded planning or advisory responsibilities

Qualifications

Strong written and verbal communication abilities
Reliable organization and attention to important details
Comfort working within web-based tools and communication systems
Ability to manage responsibilities independently in a virtual setting
Previous experience in customer service, hospitality, scheduling, or administrative support is helpful but not required
Must be at least 18 years of age
Must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
English communication skills required

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