Customer Service Representative

Job DetailsJob Location: Denton County - Denton, TX 76205Position Type: Full TimeA Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices. ESSENTIAL FUNCTIONS: o    Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served. o    Schedules orientation and installation appointments for all new referrals and maintenance appointments. o    Manages daily communication and equipment alerts and maintenance items. o    Maintains cleanliness of inactive equipment. o    Creates individual customer accounts and tracks participant as well as taking payments for services provided. o    Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies. o    Other duties as assigned.  Qualificationso    1 year of proven customer service experience. o    Strong verbal and written communication skills and excellent interpersonal skills. o    Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.). o    Clean background and able to pass a drug screening o    Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.   KNOWLEDGE, SKILLS, ABILITIES: o    Perform data entry o    Proficient with Microsoft Office Suite and G Suite. o    Effective verbal and written communication skills required. o    Clear criminal background preferred