QMS Documentation Specialist

Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP

Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities 

Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

• Create, maintain, and control quality documentation including SOPs, work instructions, quality plans, inspection records, and certification packages in accordance with QMS requirements.

• Support the development and maintenance of certifications and compliance documentation relevant to telecom and data center infrastructure (e.g., NEBS, UL, ISO 9001, FCC, FAT documentation).

• Manage document control processes including version control, review cycles, approval workflows, and document distribution.

• Collaborate with Engineering, Quality, Manufacturing, and Operations teams to develop and update documentation that accurately reflects current processes and standards.

• Support Factory Acceptance Testing (FAT) documentation preparation and execution in coordination with Engineering and Quality teams.

• Assist in internal and external audits by preparing, organizing, and presenting required quality documentation and records.

• Identify documentation gaps, inconsistencies, or compliance risks and work with relevant teams to resolve them in a timely manner.

• Maintain the document management system, ensuring all records are organized, accessible, and audit-ready at all times.

• Support continuous improvement initiatives by documenting updated processes, revised work instructions, and lessons learned.

Managerial Responsibility

• This role has no direct reports

Travel/Shift Requirements

• Primarily on-site; occasional travel (<10%) to customer locations, supplier facilities, or other Telamon offices as business needs require.

Work Environment and Physical Demands

• Primarily office environment with occasional interaction on the manufacturing floor.

• Frequent computer and keyboard use for extended periods.

• Occasionally lift materials up to 25 pounds.

   

Skills and Abilities Required

• Strong technical writing and documentation skills with high attention to detail and accuracy.

• Working knowledge of QMS frameworks and documentation standards (e.g., ISO 9001, NEBS, UL, FCC, or equivalent).

• Experience with document control systems and document management best practices.

• Familiarity with telecom and/or data center infrastructure, equipment certifications, and quality requirements.

• Ability to work cross-functionally with Engineering, Quality, Manufacturing, and Operations teams.

• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams); experience with document management platforms preferred.

   

Education and Experience Required

• Associate or bachelor's degree in Engineering Technology, Quality Management, Technical/Business writing, Information Management or Industrial Engineering or related field preferred; equivalent experience will be considered.

• 3+ years of experience in quality documentation, document control, or QMS administration.

• Experience in telecom and/or data center environments strongly preferred.

• Familiarity with certification processes (NEBS, UL, ISO 9001, FCC, or similar) preferred.