Client Experience Specialist (Licensed) - Denver, CO

Client Experience Specialist (licensed)

The Client Experience Specialist is a polished, service‑driven professional who manages all non‑licensed and limited licensed aspects of the real estate transaction—from contract to close— while supporting listing preparation and upholding the elevated standards of the Global Luxury brand. This role ensures a seamless, white‑glove experience for agents, clients, and all deal stakeholders.

As part of our luxury office, you bring a high‑energy, solutions‑oriented presence that reflects the sophistication and professionalism of our agents and clientele. You contribute to a collaborative team focused on innovation, eliminating friction in the transaction process, and enhancing the way Coldwell Banker Global Luxury does business.

Success in this role requires exceptional organization, a proactive and creative mindset, polished communication, and the ability to operate with calm confidence. You are resourceful, willing to think outside the box when challenges arise, and always ready to learn. As a trusted partner, you provide top‑producing agents and their clients with the assurance that their transaction is in capable, detail‑oriented hands.

Responsibilities:

• Manage all transaction details from contract to close, including timelines, contractual milestones, documentation, and communication with all parties.

• Maintain organized, accurate, and compliance‑ready transaction files within required systems.

• Serve as the primary point of contact for all deal stakeholders, delivering proactive updates and high‑touch support tailored to a luxury clientele.

• Work collaboratively with agents, clients, and third parties to resolve challenges quickly and professionally.

• Maintain an active real estate license in good standing to perform authorized tasks, such as drafting contract addenda and amendments.

• Execute full end‑to‑end transaction processing including entering expenses, validating transaction data, preparing commission invoices, calculating payouts, and resolving discrepancies to ensure timely and accurate agent payments.

• Support agents in the preparation of listings, including MLS management and organization of property information.

• Deliver a high‑touch, concierge‑style service experience rooted in professionalism, warmth, and expertise.

• Serve as a Global Luxury ambassador by upholding the brand’s elevated standards in communication, execution, and client experience.

• Support top‑producing agents with an energetic, “no task too small” mindset, contributing equally to high‑level problem‑solving and day‑to‑day operational needs.

Experience:

•  Minimum of 2 years real estate, mortgage, title, or transaction coordination experience required.

• Experience supporting top‑producing or luxury agents strongly preferred.

• Active, Colorado real estate license in good standing required.

• Familiarity with MLS platforms, listing processes, and basic marketing tools.

• Experience in a high‑end service environment or luxury brand is a plus.

Competencies:

• Polished Professionalism: Communicates with poise, confidence, and brand‑aligned presentation in every interaction.

• High Energy & Presence: Brings positivity, enthusiasm, and a dynamic approach to supporting both agents and clients.

• People‑First Approach: Anticipates needs, delivers elevated service, and supports a luxury client experience.

• Creative Thinking: Approaches challenges with curiosity and resourcefulness.

• Technical Agility: Navigates multiple systems and platforms, including transaction and financial tools.

• Analytical & Detail‑Driven: Ensures precision in document management, deadlines, and commission calculations, identifying and resolving discrepancies promptly.

• Process Management: Manages multiple workflows efficiently, maintaining accuracy and consistency in a fast‑paced environment.

• Adaptability: Thrives amid change, shifting priorities, and evolving agent needs.

• Continual Learner: Brings a growth mindset—open to new processes, tools, and ideas regardless of prior experience or age.

• Team Collaboration: Builds strong, trusting relationships with agents and colleagues, working together with humility and professionalism.

• Quality Assurance: Produces consistently high‑quality work, aligned with Global Luxury expectations.

 Anywhere is proud to offer a comprehensive benefits package to our employees including:   

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D   
• 401(k) savings plan with company match   
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time   
• Paid Family & Paternity Leave   
• Life Insurance   
• Business Travel Accident Insurance   
• All employees receive access to LinkedIn Learning   
• Tuition reimbursement for approved programs   
• Employee Referral Program   
• Adoption Assistance Program   
• Employee Assistance Program   
• Health and Wellness Program and Incentives   
• Employee Discounts   
• Employee Resource Groups