Store Manager Assistant - Thornton

Department: Retail Management

Shift: Various shifts from 5am-10pm

Reports to: Store Manager                                  

Job Summary:

As a Store Manager Assistant, you will be responsible for the store’s employees, including mentoring, interviewing, hiring, terminating, performance evaluations, scheduling and assigning duties. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service, and that your staff also promotes the American Furniture Warehouse culture. You will oversee standards of the store with the direction of the Store, Regional, and Operations Manager as well as executive. The ideal Store Manager Assistant develops strategies to improve customer service, drives store sales, increases profitability, and strives to grow the existing customer base.

Duties/Responsibilities:

Typical duties include but are not limited to:

• Oversee Sales Associates and Front Office employees.
• Recruit and hire quality employees to meet the needs of business.
• Create schedules and assign duties to employees.
• Conduct daily floor walks to ensure a presentable appearance, correct tagging of merchandise, find safety issues, etc. 
• Train and mentor new employees and provide continuing education to existing employees
• Track sales quotas for the store and employees based on the financial goals dictated by the corporate office
• Evaluate employees based on performance metrics 
• Pull and post all AFW newspaper ads to ensure correct tagging of advertised merchandise.
• Daily monitoring of all show floor, front office, and staging operations.
• Oversee store opening and closing procedures: ensuring exterior doors are properly secured, exterior and interior lights on or off, all alarms are set and doors locked.
• Oversee daily cleaning and appearance of store which includes assigning cleaning duties as necessary. 
• Enforcement of all company policies and procedures.
• All other duties assigned by the Store, Regional, or Operations Manager as directed.

Compensation Package: 

Pay Grade F $49,394.80-$91,733.20. 

Supervision Given and Received:

This position supervises a large staff of 50+ employees at any given time. This position is supervised directly by the Store or Facility Manager depending on location.

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Strong supervisory and leadership skills with experience as a Store Manager or similar role 
• Budgeting and payroll experience
• Hands on experience with STORIS software, Moxtra, and Microsoft Suite 
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Strategic planning, critical thinking, and problem-solving skills
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to lead team meetings and motivate others
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

Personal Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.
• Mathematical Skills -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork – Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone’s efforts to succeed.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
• Organizational Support – Follows policies and procedures; supports AFW’s goals and values.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Safety and Security – Observes and leads safety and security procedures and initiatives.
• Attendance/Punctuality – Is consistently at work and on time. Must be available to travel and work in excess of standard hours when necessary. 

Computer Skills: 

Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), advanced internet research skills, and experience with STORIS. Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives.

Certificates and Licenses: 

Certifications and licenses related to business and safety are preferred. 

Education and Experience:

Four-year college or university program degree; or two to four years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• Requires the ability to maneuver in confined and at times congested areas. 
• Requires the ability to sit, stand, walk, stoop, & bend for 8 a day.
• Requires constant use of arms, hands, fingers, eyes, legs, and back. 

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!

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