Bilingual Customer Service Representative

Distro

Posted a month ago, valid for 10 days

Denver, Denver 80259, CO

$386 - $387 per month

Full Time

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Sonic Summary

Williams Sonoma is seeking a Bilingual Customer Service Representative to join their team, offering a salary of $386 - $387 per month.
The position requires more than 1 year of experience in BPO customer service and advanced conversational English skills.
Responsibilities include providing customer-centric service, resolving inquiries, and ensuring customer satisfaction with integrity.
Candidates should possess strong communication skills, a problem-solving mindset, and the ability to work collaboratively in a team environment.
The role involves working 40 hours per week, with availability required from 4:00 p.m. to 5:00 a.m. Kenya time, across a Monday to Sunday schedule.

Job Opportunity: Bilingual Customer Service Representative

Join Williams Sonoma, a global leader in high-end home and kitchen products.

Availability: Monday to Sunday (2 days off per week)

• 4:00 p.m. - 5:00 a.m. Kenya time

• 40 hours per week

Your Day-to-Day Responsibilities:

• Customer-Centric Customer Service: Be the first point of contact by phone, actively listen, and resolve inquiries with empathy.

• Problem Solving and Accountability: Resolve issues, approve adjustments, and follow up to ensure customer satisfaction.

• Service with Integrity: Provide honest and ethical support, protecting customer data.

• Collaboration and Growth: Work as part of a team, participate in ongoing training, and contribute to process improvement.

What we're looking for:

• More than 1 year of experience in BPO customer service

• Advanced conversational English (9/10)

• Strong communication and conflict resolution skills

• Problem-solving mindset and adaptability

• Integrity, responsibility, and reliability

#SolvoGlobal

#LI-PROMOTED

#LI-Onsite

$386 - $387 a month

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